Payment 

Major Credit Cards are accepted. 

Paypal:

It's easy to use & can be linked up to either your bank account or credit card. 

Shipping  

Orders ship within three weeks from time of purchase. Once your order has shipped, an automated note of confirmation with tracking & insurance information (if applicable) will be sent to the email used to place your order.  

AUSTRALIAN CLIENTS:

You should expect to receive your order between 2-5 business days days once your order has shipped. If you require tracking please purchase this item when placing your order. If you require express post please purchase this item with your order. Express post includes tracking. I recommend adding signature confirmation to your order to ensure it safely reaches you as it confirms both to Australia Post & to me that your order has been received. This also means that they will not leave it at your chosen shipping destination without a signature. If you are not home, it will be taken to your local post office for pickup, or your postal worker will make another attempt to deliver the package. This varies in different states. If you would like insurance please purchase it with your order. I am not responsible for the loss or theft of your order once it has left my studio. Please ship your order to the most secure address.

INTERNATIONAL CLIENTS

If you choose economy air mail, you can expect to receive your order between 10 days - 2 months (in extreme cases) & usually dependent on your country's custom laws, once the order has shipped within the stated turnaround time. I continue to offer economy shipping to be able to provide a less expensive option for my valued over seas clients. However, this shipping method does not provide a tracking number. This means that once it leaves the Australian borders, there is no way to track where your package is. If you would like to add tracking to your international order please purchase it when placing your order. I am not responsible for stolen or lost packages, please use this information to make the most informed shipping choice. 

Every country's import taxes (and or) duty fees are different and it is your responsiblity alone to be aware of your own country's custom laws as well as your responsibility to pay the additional taxes & duty fees that goes along with importing merchandise from Australia. I can not know how much the additional fees are, please be aware of your countries policies. Custom laws vary from country to country, some countries will hold your order for pick up. If you decline to retrieve your package from customs within their turn around time & it is shipped back to us, it is your responsibility to purchase additional shipping. 

Refunds & Exchanges

Please think carefully about your purchase before placing your order.

Rings are custom made to fit your finger, make sure you choose the correct size. If you are unsure of your ring size, I recommend visiting any jewelry store that sells engagement rings, they will be able to accurately size your finger. If you choose an incorrect size, I offer a resizing service.

Please make an informed purchase by carefully reading through the policy section as well as by asking any questions you may have about an item before purchasing it via [email protected]

With all of this said, it's my upmost goal that you are happy with your new jewels. Should you have any concerns once you have received your order, please contact me immediately and I will kindly work with you to form a resolution that you will be happy with. Should you still wish to return your item I will offer a full refund if it is posted back to me within five working day of you receiving it from me.

It is part of my business ethic to always handle my clients with kindness and understanding, in order to foster an atmosphere of mutual respect. 

FAQ's

My patina has worn off, what should I do ?

Please note that patina is not permanent. However, with a little extra care, your oxidized pieces can retain their coloring for years. As with everything, it's best not to wear your new piece of jewelry whilst bathing, swimming, washing dishes or anything else that involves submerging the piece in water. Spraying perfume or applying lotion while wearing your jewels is also discouraged. The elements found in these products can effect the finish on your jewels. Also, please keep in mind that your body's skin chemistry can also effect the finish on your jewelry. It is hard to predict as each person's chemistry is different.

If your patina has worn to a disagreeable degree, please contact me for assistance in re-oxziding [email protected] and I will happily assist you.

I've had an accident with my jewel and unexpectedly damaged it, what should I do ?

Each jewel has been designed with attention to detail & integrity to last for generations to come, however I understand that sometimes life happens and accidents occur. With this in mind, I am always willing to repair your jewel for a reasonable fee as it is important to me that you are able to wear and love your jewel as much as when you first received it. If you need your piece to be mended in any way, please contact me [email protected] & I will happily assist you